Shipping

How long will it take for my package to get delivered?

  • I ship with USPS. Standard shipping takes around 4-5 days to get to its destination.

  • All orders are MADE TO ORDER - meaning the product is made for you after you purchase it.
    It can take anywhere from 1-3 weeks to create. You will receive an email with expected date of completion. If your order is taking longer than expected you will receive an email with a new timeline. Please remember there is only one person making everything.

Do you ship internationally?

  • I do, but there is always the chance the shipment might end in customs and you might have to pay fees. The buyer is responsible for all costs related to customs clearance.


Returns, Refunds and Cancelations

What if I want to return or exchange my order?

  • If you don’t love your purchase I am happy to accept returns or exchanges with some conditions: Items must be in original un-opened packaging, items must show no negligent damage, and it must be within 7 days of expected delivery according to tracking.

  • Body jewelry such as plugs cannot be exchanged or returned due to health reasons.

  • Shipping cost is non-refundable and buyer takes care of shipping the item back to me.

  • House Pythia is not responsible for rough housing of products.

What if my order has damage or is incorrect?

  • Please contact me through email about your order and attach a photograph and we will work it out together.

  • Please also be aware that these are handmade products and they will not be absolutely perfect.

What if I want to cancel my order?

  • You can cancel your order any time as long as the order has not been shipped or if it has not begun production.

What if I haven’t received my order but it says it was shipped and delivered?

  • Unfortunately I cannot control the postal service. Please contact your local postal office about your order with your tracking number.

  • It’s a sad truth but people have been known to pretend that their order is lost in order to gain a refund. Therefore, I cannot give refunds for lost packages.


Products and Design

Do you really design and make all of this yourself?

  • Yes! I own or have access to most of the equipment I need to create all of the products in House Pythia. The exception being precious metals, I need to outsource those to someone.

Do you offer wholesale?

  • It depends! If the numbers are right and there is enough time for me to complete everything then yes. I would love to do more wholesale, please reach out if you’re interested! :)

Do you do custom designs?

  • Yes, we can work on custom designs! Please reach out via email.